The application that makes Customer Management Solutions work, is the addition of Telephone Integration. When all calls are directed through the main contact systems and history items easily created, enabling tracking and monitoring of effectiveness, CMS and CRM really earn their keep.
With TeamLink Evolution CTI - TAPI2 compliant add on module, all incoming calls are routed to the designated user and
Contact screens are automatically displayed. TeamLink CTI
gives you the ability to direct dial from your computer
screen. All calls are recorded in the knowledgebase,
linked to the relevant contact record, follow up actions
can be automatically assigned. When a call is received a complete list of all matched Contacts is displayed. Once the call has been answered the TeamLink history action is created with one click.
Only accept calls from TeamLink Contacts that you personally manage, no more answering calls were you are not the designated account manager.
 Take an overview tour of the ViewPoint CTI - Call Manager and Call Queing
Take an overview tour of the ViewPoint CTI - Inbound calls
Take an overview tour of the ViewPoint CTI - Outbound calls
Within the TeamLink Call Centre all incoming and outgoing calls are logged for an easy analysis of telephone activity. When displaying the TeamLink Call Log you can see which Contacts matched the originating call and go directly to their TeamLink Contact record.
Easily define rules, to redirect
calls to different destinations (voice mail, reception,
mobile, home).
Because TeamLink CTI uses your existing Local Area Network
for communication, costs associated with the set
up and operation of separate telephone cabling are reduced,
making TeamLink CTI both portable and cost effective.
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