Galactic

• is the 2nd largest manufacturer of lactic acid in the world (producing 15,000 tonnes per annum)
• Has 95% of output is exported to over 60 countries worldwide
• Has 80+ employees today, based at two sites including a mobile sales force
• An In-house IT Team (of 2) manage all front and back office systems (including factory control systems) and network of 100+ PCs
• Uses eLINK to manage engineering projects, a technical document library, IT operations, human resources, company meetings, sales force activities etc
• Has used eLINK since March 1999
  

Key perceived benefits of eLINK:

• No specialist IT skills are needed to administrate the system
• Proved easy to adapt the product to meet the very different needs of each of the company departments
  
• Replaced a series of process specific custom built databases (set up as 'workarounds' prior to eLINK being deployed)
  
• Minimal training effort has been necessary
  
• Users now have access to everything they need whether in the office or on the road and can track exactly what's going on
  
• Provides structure but lets users organise themselves

	"eLINK is like a screwdriver rather than a welder. You don't have to be an expert to use it. If you can work a mouse and a keyboard then you can use eLINK." "eLINK has easily paid for itself several times over and we are still continuing to extend its use within the organisation." "Time saved through use of eLINK varies by department but everyone is saving at least 15 minutes a day." Martin van Gansberghe, Head of Engineering, Galactic